Resources
What to Expect
on Your First Visit
Your first visit to our clinic is all about us understanding your needs and identifying the source of your current issue in order to direct us towards providing the most effective treatment. During this appointment, your physiotherapist will conduct a thorough evaluation, reviewing your medical history, current symptoms, limitations, and future goals. They will assess your movement, strength, and flexibility to develop a customized therapy plan. You may receive initial treatment or exercises to start your recovery journey, so be sure to wear loose, comfortable clothing. We’re here to support you every step of the way!
FAQs
Have questions about our physiotherapy services? We’ve compiled answers to the most common inquiries about appointments, treatments, insurance, and more. If you need further assistance, feel free to contact us!
Do you have direct billing available to health insurance companies?
Yes. We offer direct billing to most insurance companies to reduce your out-of-pocket expenses.
Do you accept funding through Medical Services Plan (MSP), WorkSafeBC, ICBC and the VIHA Joint Replacement Voucher Program?
Yes. Medical Services Plan (MSP) funding is available for eligible clients and we can check your eligibility for you in clinic.
We are part of the WorkSafeBC Provider Network and are registered ICBC physiotherapy providers, therefore we do accept funding through both of these organisations.
We do also accept VIHA Joint Replacement Vouchers (please note, you must bring this with you to your session)
Which Insurance Companies do you accept payment from?
- Alberta Blue Cross
- Beneva BPA
- Canada Construction Workers Union
- Canada Life
- Canada Life PSHCP
- Chambers
- CINUP
- Claim Secure
- Co-Operators
- Coughlin & Associates
- Cowan
- DA Townley
- Desjardins
- Empire Life
- Equitable Life
- First Canadian
- GMS Carrier 49
- GMS Carrier 50
- Greenshield
- Group Health
- Group Source
- Industrial Alliance
- Johnson Group
- Johnson Inc
- LiUNA Local 506
- Manion Manulife
- Maximum Benefit
- Pacific Blue Cross
- People Corporation
- RWAM
- Simply Benefits
- SSQ
- Sunlife
- Telus AdjudiCare
- Union Benefits
- UV Insurance
Please enquire with our administrative staff if your specific insurer does not appear on the list.
How should I prepare for my initial appointment?
Please make sure you have completed the online Patient Intake Forms that are sent to you upon booking your initial appointment. If you are unable to do this online, please arrive 10-15 minutes early so that you can fill out the paper version instead.
What should I wear for my physiotherapy session?
Try and have comfortable, loose fitting clothes to wear that allow easy access to the area of the body to be treated. We can also help with the provision of medical gowns, towels and shorts to maintain your privacy during the session.
Do I need a doctor’s referral for physiotherapy?
No, our therapists will provide a thorough assessment and can usually commence treatment without a physician’s referral. Please note however, that some insurance plans may require a physician’s referral in order to authorise funding. Check with your insurance provider for details if you are unsure.
Patient Forms
Your patient intake forms will be provided to you when you book your initial appointment.
Occasionally you may be requested to fill out additional forms which can be accessed below.
Insurance Coverage and Funding
We offer direct billing to insurance companies to minimize your out-of-pocket costs. Eligible clients may qualify for Medical Services Plan (MSP) coverage. As part of the WorkSafeBC Provider Network and a registered ICBC physiotherapy provider, we ensure seamless claims processing. Additionally, we accept payments from over 40 major insurance providers, making your experience as convenient as possible.
Guides to Support Your Recovery Journey
Coming soon! You’ll soon have access to a comprehensive library of articles, videos, and guides designed to support your recovery and enhance your therapy experience. Our resources will cover a wide range of rehabilitation-focused topics to empower you every step of the way. Stay tuned!
The Right Exercise Mix
Mindfulness Exercises
Water Based Exercise
Chronic Low Back Pain
The Right Exercise Mix
Resource: Arthritis Society Canada
Doing just one kind of exercise is a bit like eating only one kind of food: It kind of gets the job done, but it also leads to boredom and imbalance. This is especially true if you are living with arthritis, which requires a good mix of flexibility, strength and endurance to combat symptoms. Here’s what to keep in mind when you’re discovering what kinds of exercise work for you… Keep Reading
Mindfulness Exercises
Resource: Island Health
The practice of mindfulness can bring many benefits to your emotional and physical health, as well as to the relationships in your life. Mindfulness is an amazing tool for stress management and overall wellness because it can be used at virtually any time and can quickly bring lasting results… Keep Reading
Water Based Exercise
Resource: CBC
People with back pain often shy away from movement. Getting in the water may help, experts say. Experts say being in water offloads joints and helps people move without fear of injury, or kinesiophobia… Keep Reading
Chronic Low Back Pain
Resource: National Center for Biotechnology
Comparison of aquatic physiotherapy and therapeutic exercise in patients with chronic low back pain. Objective: To investigate and compare the effectiveness of aquatic physiotherapy and therapeutic exercise in the physical and functional performance of patients with chronic low back pain…Keep Reading
Our caring team is ready to help you get moving towards your best life
